For families: contact, hospital and applications

Your relative is not answering

Caspian incident on 24 September: reports and guidance for families

The absence of a reply does not by itself make it possible to establish the cause. Try the contact method you agreed with your relative and write down when you last spoke. Then use the known official contact of the organisation where they are serving. If you got the contact detail from a forwarded message, compare it with the agency's official resource.

Prepare a short account for the conversation: when the last contact was, what exactly worries you and what information you want to clarify. Do not replace known facts with assumptions.

If there is information about an injury, violence or a direct threat to life, do not limit yourself to waiting for a call: seek emergency help and report the threat through an official channel. Emergency medical care is 103, the emergency service is 112.

• Where to apply depending on the substance of the situation
• Serious injury or death: what to clarify after the first conversation and how to agree on the next step

Your relative is ill or in hospital

Try to establish whether they have received help and whether they can make contact themselves. If they are in a medical organisation, clarify its official contact and the procedure for communicating with the treating department.

Questions can be prepared in advance: is help being provided, how can one get in touch with the patient, who is authorised to give information to relatives and how should further communication be agreed. Access to the specific diagnosis of an adult patient depends not only on kinship but also on the rules of medical confidentiality.

If help is needed right now, the medical route matters more than exchanging letters about the circumstances.

Your relative reports an offence

Keep the report and build a chronology: what happened, when, from whom you learned it, whom you approached and what answer you received. Separate what you know personally from what you know from your relative's words.

There is no need to classify what happened as a specific crime on your own. For a first application, an accurate description of the facts and a clear request matter more: ensuring help is provided, verifying the circumstances or explaining the decision taken.

How to prepare an application

How to talk to an official representative

At the start of the conversation, clarify the position and organisation of the person you are speaking to. Ask questions one at a time: what has been confirmed, whom the question concerns, how to send a written application and how the answer can be received. Write down the date of the conversation and the agreed follow-up procedure.

If verbal answers contradict each other, set out the difference in a written application. Keep initial reports separate from the organisation's official position.

Information not to share publicly

Keep documents, treatment details, personal information, unit numbers and other non-public service details out of public posts. An official application may need the information required for review: give it directly to the authorised addressee, not to the QAZ.ARMY editorial team.

Protecting data must not obstruct calling for help. Tell the emergency dispatcher the information needed for arrival and for providing help.

Choosing the next step

Rights and official applications · Application to the military prosecutor · Conscription and checking data

What is important to keep in mind

QAZ.ARMY does not search for people and does not obtain information from military units. Personal information can only be clarified through authorised persons and with the rules on disclosing it in mind.

Official sources

• Main Directorate of the Military Police of the Armed Forces of Kazakhstan – The official page of the Armed Forces military police; it is not the universal authority for all military formations.
• Main Military Prosecutor's Office – Powers, regional bodies and the official way to make contact.
• Code of the Republic of Kazakhstan on Public Health and the Health Care System – Patient rights and the confidentiality of medical information.
• eGov: «About Kazakhstan», section «Useful telephone numbers in Kazakhstan» – Confirms that 102 is the police, 103 is emergency medical care and 112 is the single emergency duty and dispatch service.
• eOtinish: official applications to state bodies – A channel for applications; the portal itself does not determine the body, the competence or the proper procedural form.