When a servicemember needs medical care

If life or health is at risk, call emergency services first. Then use the official route through the unit and medical organisation.

If there is an immediate danger

If life is at risk or the condition has sharply worsened, call 103 or 112. Tell the dispatcher what happened and where the person is, then follow the questions and instructions.

Use the service route

When it is safe, notify the immediate commander, duty officer, or medical worker in the unit. Ask the unit or medical organisation who is responsible for the next steps in your situation.

If a written response is needed

An electronic appeal to an authorised state body can be submitted through e-Otinish. It does not replace calling 103 or 112 in an emergency.

Protect personal information

Do not post medical records, injury photographs, ID numbers, addresses, or information about other people in public chats. Send information only to an official recipient and only as needed for the appeal.

Who this applies to: Service members · Families
Limits: This page does not determine a diagnosis, fitness category, causation, payment, or an individual treatment plan.
Checked: 2026-09-28

Source

gov.kz: emergency service contacts

The “Emergency service contacts in Kazakhstan” section states that 112 is the unified emergency number; the appropriate steps depend on the situation.

gov.kz: calling an ambulance at 103

Confirms that an ambulance can be called on 103 when a health problem arises.

Law on military service and the status of servicemembers

Used as an official legal source for general context; the applicable procedure depends on the circumstances.

e-Otinish: electronic appeals

This is a channel for an appeal to a state body, not an emergency service.

Official next step

Call 112 →